Question

1. which of the following is an example of external interference? select all that apply.

a. friends talking to you while you are working on an assignment
b. studying in a noisy coffee shop
c. tuning out your instructors voice during a lesson
d. thinking about your next meal during a group study session

1. which of the following is the best definition of active listening?

a. when you choose to hear something and make sense of it
b. when you take action based on something you hear
c. when you have to put a lot of effort into making sense of something
d. when you listen carefully and detect high- and low-frequency sounds

Explanation:

Analyze external interference

Using the External Interference knowledge point:

• External interference refers to outside environmental distractions that disrupt communication or focus.
• Option A (friends talking to you) is an outside environmental distraction.
• Option B (noisy coffee shop) is an outside environmental distraction.
• Option C (tuning out) and Option D (thinking about food) are internal mental distractions.

Analyze active listening

Using the Effective Communication knowledge point:

• Active listening is a conscious, deliberate process of hearing and making sense of messages.
• Option A accurately defines active listening as choosing to hear and make sense of the message.
• Option B refers to responding or acting, which is a subsequent step.
• Option C describes effortful hearing or struggling to comprehend, not active listening.
• Option D describes physiological hearing of frequencies rather than cognitive listening.

Answer:

Question 3

• A. Friends talking to you while you are working on an assignment (Correct answer)
• B. Studying in a noisy coffee shop (Correct answer)
• C. Tuning out your instructor's voice during a lesson
• D. Thinking about your next meal during a group study session

Question 4

• A. When you choose to hear something and make sense of it (Correct answer)
• B. When you take action based on something you hear
• C. When you have to put a lot of effort into making sense of something
• D. When you listen carefully and detect high- and low-frequency sounds