Question

question 9 of 10

what types of body language are helpful when saying no to a situation? select the two correct answers.

a. using indirect statements
b. keeping your facial expression serious
c. walking away from the situation
d. raising the volume of your voice

Explanation:

Analyze the question requirements

The question asks to identify two types of body language or non-verbal actions that are helpful when saying "no" to a situation (refusal skills).

Evaluate Option A

"Using indirect statements" is a verbal communication style, not body language. Furthermore, indirect statements weaken a refusal.

Evaluate Option B

"Keeping your facial expression serious" is a non-verbal cue. A serious expression reinforces the verbal message "no" and shows determination, which is a key part of Conflict Resolution Steps and assertive refusal.

Evaluate Option C

"Walking away from the situation" is a physical action/body language that clearly communicates a firm refusal and removes one from pressure.

Evaluate Option D

"Raising the volume of your voice" is a verbal/vocal tone adjustment, not body language, and can escalate conflict rather than resolve it calmly.

Answer:

• A. Using indirect statements
• B. Keeping your facial expression serious (Correct answer)
• C. Walking away from the situation (Correct answer)
• D. Raising the volume of your voice