Question

a guest is interested in a specific product but is unhappy with the price. they insist they saw it in another store for less. what are you most likely to do? offer to check with your leader to see if anything can be done. ask your leader how to handle the situation. explain that the product is very popular, and that you are unfortunately unable to adjust the price. try to learn why the guest likes the product, and suggest a similar but less-expensive alternative. admit the price is high, but point out that the guest can save extra money with a target credit card.

Explanation:

In a customer service scenario, the best approach to handle a guest unhappy with price but interested in the product is to first check with a leader (like a manager) to explore possible solutions, as this shows willingness to address the concern and follow proper protocol for price - related issues. The other options either dismiss the guest's concern (option 2), offer an alternative which might not satisfy the guest's desire for the specific product (option 3), or push a credit card which is not directly addressing the price match/ adjustment request (option 4).

Answer:

A. Offer to check with your leader to see if anything can be done. Ask your leader how to handle the situation.