Question

1. if you are in the middle of a task and you receive a personal phone call,

a. put the caller on hold until you complete the task
b. continue working and do not answer
c. tell the caller you don’t have time to talk
d. hand the phone to a co - worker

1. in the construction industry, a codebook provides

a. the keypad entry codes for locked work areas
b. codes and standards, such as building codes or electrical codes
c. passwords for company web services, such as databases and training
software
d. keys for understanding blueprint symbols

1. a reader that wants to find any mention of a certain topic in a book can

look in the

a. table of contents
b. glossary
c. appendixes
d. index

1. which is a typical example of an item a construction worker might read

for work on a regular basis?

a. newspaper
b. roadmap
c. materials list
d. summons

1. when you are looking for a specific installation procedure in a manual, the

best way to find the information is to

a. identify the correct section and go straight there
b. start reading the book from the beginning
c. study the terms in the glossary
d. skim the book and take notes on all important information

1. which of the following is one disadvantage to using email versus

paper - based delivery?

a. email is an expensive way to communicate.
b. the spell - checker is unreliable.
c. emails cannot easily be replicated.
d. emails are not as private as paper - based documents.

1. many of the rules that apply to writing paper - based documents also apply

to

a. writing emails
b. leaving voice messages
c. having a face - to - face conversation
d. taking orders

1. text messages are best used for

a. long conversations since a record of what was said will be preserved
b. telling people how one feels
c. detailed or complex information
d. brief messages that should be viewed immediately

Explanation:

Question 8

• Option a: Putting the caller on hold until the task is completed is unprofessional as it leaves the caller waiting indefinitely.
• Option b: Continuing to work and not answering is appropriate as work tasks should take priority over personal calls during work hours.
• Option c: Telling the caller there's no time is rude.
• Option d: Handing the phone to a co - worker is unethical as it involves sharing a personal call without permission.

Question 9

• Option a: Keypad entry codes for locked work areas are usually specific to each lock and not in a general codebook.
• Option b: A codebook in construction provides codes and standards like building and electrical codes.
• Option c: Passwords for company web services are managed separately and not in a codebook.
• Option d: Keys for understanding blueprint symbols are in a blueprint legend, not a codebook.

Question 10

• Option a: The table of contents gives an overview of the book's structure, not specific topic mentions.
• Option b: The glossary defines terms, not locates topic mentions.
• Option c: Appendices have supplementary information, not topic mentions.
• Option d: The index lists page numbers where a specific topic is mentioned.

Question 11

• Option a: A newspaper is general reading, not specific to construction work.
• Option b: A roadmap is for navigation, not construction work.
• Option c: A materials list is something a construction worker would read regularly for work.
• Option d: A summons is a legal document, not related to construction work.

Question 12

• Option a: Identifying the correct section and going straight there is the most efficient way to find a specific installation procedure.
• Option b: Reading from the beginning is time - consuming.
• Option c: Studying the glossary helps with terms, not the procedure.
• Option d: Skimming and taking notes on all information is not targeted.

Question 13

• Option a: Email is generally cheaper than paper - based delivery.
• Option b: Spell - checkers are reliable in most cases.
• Option c: Emails can be easily replicated (forwarded, printed).
• Option d: Emails can be hacked or accessed by unauthorized people more easily than paper - based documents.

Question 14

• Option a: Many rules for writing paper - based documents (like clarity, grammar) also apply to writing emails.
• Option b: Voice messages have different rules (like tone, brevity in a different way).
• Option c: Face - to - face conversations have non - written rules (like body language).
• Option d: Taking orders has different rules (like immediacy of response).

Question 15

• Option a: Text messages are not ideal for long conversations as they can be cumbersome.
• Option b: Telling feelings is better in a more personal communication (like a call or face - to - face).
• Option c: Detailed or complex information is better in a document or longer communication.
• Option d: Text messages are best for brief messages that need immediate viewing.

Answer:

1. B. continue working and do not answer
2. B. codes and standards, such as building codes or electrical codes
3. D. index
4. C. Materials list
5. A. identify the correct section and go straight there
6. D. Emails are not as private as paper - based documents
7. A. writing emails
8. D. brief messages that should be viewed immediately