Question

which of the following is a medical assistants role when a patient calls after receiving an unexpected bill? notify them that they have 30 days to pay, or it will be sent to collections. tell them that you will talk to the provider and try to get it adjusted to remove the balance due. review the statement with the patient and clarify their patient financial responsibility amount. refer them to the third party payer to answer any questions they may have.

Explanation:

When a patient calls with an unexpected bill, the medical assistant's role is to review the statement with the patient. This helps clarify the patient's financial responsibility. Notifying about 30 - day payment or sending to collections is too harsh without first understanding the situation. Telling the patient that the balance will be removed without proper review is not appropriate as there may be valid charges. Referring to a third - party payer may not address the patient's immediate concerns about the bill they received. Reviewing the statement allows for a proper understanding of what is owed.

Answer:

Review the statement with the patient and clarify their patient financial responsibility amount.