Question

which emotion is an employee most likely to communicate to a customer on the telephone if the employee begins to talk more quickly and loudly in response to the customers questions?
encouragement
satisfaction
impatience
clarity

Explanation:

When an employee starts to talk more quickly and loudly in response to a customer's questions, it is a sign of impatience. Encouragement would involve positive and supportive words. Satisfaction would be shown through contented responses. Clarity is about making things clear, not about speed and volume of speech.

Answer:

C. impatience