Question

what is one step taken when solving a computer software problem?
making sure the power cord is plugged in properly
scanning the computer and deleting any viruses
searching for any spills or damage to the computer
taking a look at all the cables and connectors

Explanation:

When dealing with computer software problems, scanning for and removing viruses (which can corrupt software) is a relevant software - related step. Checking power cords (hardware), looking for spills/damage (hardware - related physical issues), and checking cables/connectors (hardware) are more about hardware.

Answer:

scanning the computer and deleting any viruses