Question

subject: housekeeping floor captain

dear ms. lough,

congratulations on your recent promotion from housekeeping floor attendant to housekeeping floor captain!

as we discussed during our last meeting, your new job responsibilities include the following:

• coordinating daily housekeeping with floor attendants, as outlined in the operations department procedure manual
• assisting the hotel manager to resolve guest complaints
• reporting maintenance issues to the hotel engineering department
• inspecting all vip rooms and personally welcoming all vip guests
• managing guest requests, including vip amenities, and communicating them to the relevant team members

again, congratulations! this is a well-deserved promotion, and im excited to continue working with you!

sincerely,

jerry tucci
manhattan-made hotels, inc.

what is the main purpose of this email?

to announce to all hotel floor attendants that ms. lough will now be their manager

to remind ms. lough about new work duties that come with her promotion

to provide ms. lough with a list of tasks she must complete after failing an inspection

Explanation:

Analyze the email context and recipient

The email is addressed directly to "Dear Ms. Lough" from "Jerry Tucci" of "Manhattan-Made Hotels, Inc." It is a personal, direct communication to her, not a general announcement to all staff.

Evaluate the content and stated goals

The email congratulates Ms. Lough on her promotion to "housekeeping floor captain" and explicitly states: "your new job responsibilities include the following," followed by a bulleted list of her new duties.

Match with the correct option

• Option 1 ("to announce to all hotel floor attendants...") is incorrect because the email is addressed only to Ms. Lough.
• Option 2 ("to remind Ms. Lough about new work duties...") matches the bulleted list of responsibilities following her promotion.
• Option 3 ("to provide Ms. Lough with a list of tasks she must complete after failing an inspection") is incorrect because the context is a celebratory promotion, not a failed inspection.

Answer:

• to announce to all hotel floor attendants that Ms. Lough will now be their manager
• to remind Ms. Lough about new work duties that come with her promotion (Correct answer)
• to provide Ms. Lough with a list of tasks she must complete after failing an inspection