Question

skills for healthy relationships
instruction active
choosing effective communication
kaylas sister, jenna, has just come into the kitchen
yelling. jenna is very upset about an incident that
happened at school. jenna believes that kayla and her
best friend, valentina, are responsible for spreading a
rumor about her. kayla does not like the accusation, but
she can see that her sister is very emotional about the
situation, and she does not want to escalate the
argument.
what steps can kayla take to communicate effectively
in this situation? check all that apply.
tell jenna she does not have the facts
maintain eye contact
leave until jenna calms down
remain quiet until jenna is finished
stay relaxed but attentive

Explanation:

• "tell Jenna she does not have the facts" would likely escalate the argument as Jenna is already emotional.
• "maintain eye contact" shows attentiveness and is a good communication skill.
• "leave until Jenna calms down" might seem like avoidance and not effective communication.
• "remain quiet until Jenna is finished" allows Jenna to express her emotions which is part of effective communication.
• "stay relaxed but attentive" helps in a non - confrontational and receptive communication approach.

Answer:

maintain eye contact, remain quiet until Jenna is finished, stay relaxed but attentive