Question

question: 4 of 5
a pharmacy technician receives a call from a patient who is experiencing a severe adverse effect from a medication. which of the following actions should the technician take?

• listen to the patient to understand the adverse effects.
• transfer the call to the pharmacist immediately.
• put the patient on hold while looking up the medicine.
• call the manufacturer of the medication.

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Explanation:

In pharmacy practice, when a patient reports severe adverse effects, the technician should first listen to the patient to fully understand the situation. Transferring immediately (without listening) or putting on hold/looking up medicine (before understanding) or calling manufacturer (not the first step) are less appropriate. Listening to gather details is crucial for appropriate next steps (like transferring to pharmacist with info).

Answer:

Listen to the patient to understand the adverse effects.