Question

a patient who speaks a different language than that used in the pharmacy approaches the drop - off counter. there is no bilingual pharmacy staff available. which of the following actions should the pharmacy technician take?
call a member of the patients family.
call a translator.
check the internet for help.
tell the patient to come back at another time.

Explanation:

In a pharmacy setting, when a patient speaks a different language and no bilingual staff is available, calling a translator is the appropriate action to ensure effective communication. Calling a family member may not be reliable (they might not be available or proficient enough), checking the internet is not a professional or secure way for medical communication, and rescheduling the patient is not patient - centered. So the best action is to call a translator.

Answer:

Call a translator.