Question

employees can demonstrate their customer service mindset by using good

promotional plans.

marketing strategies.

business activities.

phone skills.

Explanation:

Customer service mindset is often demonstrated through direct interaction skills. Phone skills are a key aspect of customer service as employees frequently communicate with customers via phone. Promotional plans, marketing strategies, and business activities are more related to business operations rather than directly demonstrating a customer - service mindset.

Answer:

phone skills.