Question

the administrative medical assistant must call patients whose accounts are 30 to 60 days past due. all of the following are recommended phone strategies except
multiple choice
call during evening hours prior to 9 p.m.
ask why the bill has not been paid.
discuss results of lab tests and/or procedures.
use effective listening techniques.

Explanation:

When calling patients about overdue accounts, the focus should be on the payment issue. Discussing lab test or procedure results is not relevant to the purpose of collecting overdue payments. Calling at appropriate times (like before 9 p.m.), asking about non - payment reasons, and using good listening skills are all relevant to the collection call.

Answer:

discuss results of lab tests and/or procedures.