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Question
which three tips are suggested for dealing with negative customer feedback? offer unlimited free products to the customer for their trouble empathize with the customer apologize to the customer inform the customer of who is at fault for the situation address the customer by name
Brief Explanations
Empathizing shows understanding, apologizing takes responsibility, and addressing by name personalizes the interaction. Offering unlimited free - products is not practical and informing who is at fault may escalate the situation.
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- Empathize with the customer
- Apologize to the customer
- Address the customer by name