Question

which three tips are suggested for dealing with negative customer feedback? address the customer by name offer unlimited free products to the customer for their trouble empathize with the customer apologize to the customer inform the customer of who is at fault for the situation

Explanation:

• Addressing the customer by name shows personal attention.
• Empathizing with the customer makes them feel understood.
• Apologizing to the customer acknowledges the issue.
• Offering unlimited free products is often not practical or sustainable.
• Informing the customer of who is at fault can seem defensive and not focus on resolving the customer's concern.

Answer:

Address the customer by name, Empathize with the customer, Apologize to the customer