Question

from a service - philosophy perspective every point of contact between you and the public is an opportunity to
offer exceptional customer service
impress an agent
sell extra services
give out a coupon
get a referral
question 33
why is it important to educate the agent on the limitations of a home inspection?
so that listings describe which areas are not covered by the inspection
so that the agent can bring in some specialists to look for hidden defects
to help justify how long the inspection will take
to ensure that agents dont over - promise on your behalf
so that the client will appreciate when you do something that is outside the scope of the inspection

Explanation:

1. From a service - philosophy perspective, every contact with the public is an opportunity to offer exceptional customer service as it focuses on the overall experience and satisfaction of the public.
2. Educating the agent on home - inspection limitations helps ensure that agents don't over - promise on behalf of the inspector. This is important to manage client expectations.

Answer:

1. Offer exceptional customer service
2. To ensure that agents don't over - promise on your behalf