Question

ramona is preparing a persuasive speech on environmental issues to present to members of the national wildlife federation. the most important factor ramona should consider when analyzing her audience is probably its
age.
group membership.
education.
ethnic background.
knowledge of the topic.

the fact that audiences are egocentric means that
listeners interpret what you say on the basis of what they know and believe.
listeners believe that their cultural group is superior to all other groups.
listeners interpret the speech through the speakers frame of reference.
all of these answers are correct.
both listeners interpret what you say on the basis of what they know and believe and listeners interpret the speech through the speakers frame of reference.

Explanation:

For the first question, since Ramona is presenting to the National Wildlife Federation, their group membership (being part of an environmental - focused group) is crucial. For the second question, the definition of audience egocentricity is that listeners interpret based on their own knowledge and beliefs.

Answer:

1. group membership
2. listeners interpret what you say on the basis of what they know and believe.