Question

why is it important to extend the same courtesy to long - standing and internal customers as to new ones?
long - standing customers are already familiar with your service.
new customers are more likely to appreciate courtesy.
internal customers dont require the same level of courtesy.
it helps to maintain consistency in customer service.
question 12
1 pts
how can the negative statement \that is not my job\ be transformed into a positive service - oriented response?
by suggesting someone who can assist, like \i will introduce you to tom wilson. he specializes in that area.\
by insisting that it is not your responsibility.
by apologizing for not being able to help.
by offering a vague response to avoid commitment.

Explanation:

For the first question, maintaining consistency in customer service is crucial as it builds trust and loyalty. Treating all customers equally ensures a positive brand image. For the second question, suggesting someone who can assist shows a service - oriented attitude. It provides a solution rather than just refusing.

Answer:

For the first question: It helps to maintain consistency in customer service.
For the second question: By suggesting someone who can assist, like "I will introduce you to Tom Wilson. He specializes in that area."