Question

which term means appreciating and understanding the customers feelings even if you disagree with them?
ethics
empathy
venting
goodwill
question 20
1 pts
true or false? if you are feeling apprehensive about meeting with a customer, focus your thinking towards a good meeting, a satisfied customer, and a positive outcome.
true
false

Explanation:

• For the first question: Empathy is about understanding and sharing the feelings of others. Ethics is about moral principles. Venting is expressing strong emotions. Goodwill is a friendly feeling. So, empathy fits the description.
• For the second question: Focusing on positive aspects (good meeting, satisfied customer, positive outcome) when apprehensive is a valid approach as positive thinking can help manage anxiety and improve the situation.

Answer:

• First question: Empathy
• Second question: True