Question

1. which of the following is not typically found in an owners manual?

a. meaning of dash symbols
b. how to reset the tire pressure monitoring system
c. different aftermarket service subscription services
d. maintenance schedule for all fluids

1. what format did most service information come in until the 1990s?

a. digital
b. cds and dvds
c. paper manuals
d. online servers

1. what is a significant disadvantage of paper service manuals?

a. they contained inaccurate information.
b. the pages would become dirty from handling.
c. they did not include diagrams.
d. they were more expensive.

1. what is the primary role of a tsb (technical service bulletin)?

a. to authorize repairs for all vehicles.
b. to guarantee to correct any concern.
c. to notify service technicians of a potential problem.
d. to recall vehicles with safety concerns.

1. which of the following is always done at no cost to the vehicle owner?

a. technical service bulletin (tsb)
b. aftermarket service
c. recall or campaign
d. all of the above

1. what is the primary purpose of a work order?

a. to provide a list of available parts.
b. to document the history of the vehicle.
c. to act as a contract between the vehicle owner and the shop.
d. to provide an estimated completion date.

1. which of the following is not a typical piece of information included on a work order?

a. make, model, and year of the vehicle.
b. the technicians favorite tool.
c. the miles shown on the odometer.
d. name and address of the owner with contact information.

Explanation:

1. Owner's manuals usually cover symbols, system - resetting, and maintenance schedules, but not aftermarket service subscriptions.
2. Before the 1990s, paper manuals were the most common format for service information.
3. Paper manuals can get dirty from handling.
4. A TSB notifies service technicians of potential problems.
5. Recalls are always done at no cost to the vehicle owner.
6. A work - order acts as a contract between the vehicle owner and the shop.
7. A technician's favorite tool is not typically included on a work - order.

Answer:

1. C. Different aftermarket service subscription services
2. C. Paper manuals
3. B. The pages would become dirty from handling.
4. C. To notify service technicians of a potential problem.
5. C. Recall or campaign
6. C. To act as a contract between the vehicle owner and the shop.
7. B. The technician's favorite tool.