Question

question 72 of 75
while on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. you check the caller id, and you see that the call is related to parts you ordered for another customer.
which of the following is the most professional way to handle the situation?
○ ignore the phone and let it continue ringing until the caller reaches your voicemail.
○ answer the phone and say, \im busy right now. ill call you right back.\
○ immediately answer the phone and try to finish the call as fast as you can.
○ ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone.

□ i want to review this question later. (optional)

Explanation:

To handle the situation professionally, we need to consider the current customer's experience and the new call. Ignoring the call (first option) is unprofessional as the call is related to another customer. Answering and rushing (third) or just saying to call back without checking (second) don't respect the current customer. The fourth option, asking the current customer if it's okay to take the call and then stepping away briefly, balances addressing the new call while respecting the current customer's time and situation.

Answer:

D. Ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone.