Question

question 11 (2.5 points)
pharmacy technicians must have excellent oral, nonverbal, and ___ communications skills.

phrasing
written
prescribing
receiving

question 12 (2.5 points)
to calculate the discounted price, which of the following is needed?

selling price
discount amount
selling price and discount amount

Explanation:

Analyze Question 11

Using the Written Pharmacy Communication knowledge point
The three primary forms of communication in a professional healthcare setting are oral (verbal), nonverbal (body language, eye contact), and written (documentation, labels, emails). Therefore, the missing word is "written".

Analyze Question 12

To calculate a discounted price, we must subtract the discount amount from the original selling price:

$$ \text{Discounted Price} = \text{Selling Price} - \text{Discount Amount} $$

Thus, both the selling price and the discount amount are required.

Answer:

Question 11

• phrasings
• written (Correct answer)
• prescribing
• receiving

Question 12

• Selling price
• Discount amount
• Selling price AND Discount amount (Correct answer)