Question

question 4 of 10
using refusal skills involves taking all of the following steps except:
a. state your position simply but firmly.
b. back up your words with your actions.
c. if necessary, be hostile to show you mean what you say.
d. suggest alternatives to the behavior being proposed.

Explanation:

Refusal skills aim to communicate a 'no' effectively without aggression. Options A (clear firm stance), B (consistent actions), and D (offering alternatives) are positive refusal techniques. Option C (hostility) is counter - productive as it can escalate conflict and is not a proper refusal skill.

Answer:

C. If necessary, be hostile to show you mean what you say.