Question

pharmacy technicians must avoid judgmental, disapproving, or disbelieving attitudes that are almost exclusively conveyed nonverbally through ___.

a patient will feel that they pharmacy technician is listening carefully and paying attention to what they need when the technician is maintaining ___.

pharmacy technicians should never sound sarcastic, impatient, bored, parental, bullying or hesitant and should pay attention to their ___.

pharmacy technicians are required to engage in various methods of communication; however, all require ___.

one of the primary duties of a pharmacy technician is to focus on excellent ___.

options:

• facial expressions
• good eye contact
• tone of voice
• courtesy, clarity, and accuracy of information
• patient care and avoid distractions

Explanation:

Analyze nonverbal cues

Using the Patient Communication knowledge point

• The first statement describes judgmental, disapproving, or disbelieving attitudes conveyed nonverbally.
• Among the options, "facial expressions" represents a primary nonverbal channel for conveying these specific attitudes.

Analyze active listening

Using the Patient Communication knowledge point

• The second statement describes a patient feeling that the technician is listening carefully and paying attention.
• Maintaining "good eye contact" is the key nonverbal behavior that signals active listening and attentiveness.

Analyze vocal delivery

Using the Patient Communication knowledge point

• The third statement warns against sounding sarcastic, impatient, bored, parental, bullying, or hesitant.
• These descriptors refer directly to the vocal quality and delivery, which is the "tone of voice".

Analyze communication requirements

• The fourth statement notes that pharmacy technicians engage in various communication methods, all of which share a common requirement.
• Effective professional communication across all channels requires "courtesy, clarity, and accuracy of information".

Analyze primary duties

• The fifth statement defines a primary duty of a pharmacy technician.
• A core professional responsibility is to focus on "patient care and avoid distractions".

Answer:

Question 1

Pharmacy technicians must avoid judgmental, disapproving, or disbelieving attitudes that are almost exclusively conveyed nonverbally through <blank>facial expressions</blank>.

Question 2

A patient will feel that they pharmacy technician is listening carefully and paying attention to what they need when the technician is maintaining <blank>good eye contact</blank>.

Question 3

Pharmacy technicians should never sound sarcastic, impatient, bored, parental, bullying or hesitant and should pay attention to their <blank>tone of voice</blank>.

Question 4

Pharmacy technicians are required to engage in various methods of communication; however, all require <blank>courtesy, clarity, and accuracy of information</blank>.

Question 5

One of the primary duties of a pharmacy technician is to focus on excellent <blank>patient care and avoid distractions</blank>.