Question

1 multiple answer 10 points what has driven the transformation of public administration in recent decades? decreased globalization technological regression increasing demand for efficiency and effectiveness reduced citizen expectations 2 multiple answer 10 points what concept focuses on improving public organizations through efficiency, effectiveness, and customer service? classical bureaucracy new public management (npm) marxist governance traditional public service 3 multiple answer 10 points how have icts impacted public organizations? made them less transparent slowed down service delivery enabled streamlined processes and improved transparency

Explanation:

1. In recent decades, the push for more efficient and effective public - sector operations has been a major driver of public administration transformation. Globalization has increased, not decreased, and technological progress, not regression, has occurred. Also, citizen expectations have risen, not reduced.
2. New Public Management (NPM) emphasizes improving public organizations by focusing on efficiency, effectiveness, and better customer - service, similar to private - sector management approaches. Classical Bureaucracy is more about hierarchical and rule - based structures, Marxist Governance has a different ideological basis, and Traditional Public Service is more about the traditional model of public employment.
3. Information and Communication Technologies (ICTs) have enabled streamlined processes and improved transparency in public organizations, rather than making them less transparent or slowing down service delivery.

Answer:

1. Increasing demand for efficiency and effectiveness
2. New Public Management (NPM)
3. Enabled streamlined processes and improved transparency