Question

customer service
use the information below to answer the question.
in the domain of customer service, maintaining a positive demeanor is of paramount
importance. when confronted with challenges like operating cash registers or
resolving payment issues, it is imperative for customer service representatives to
maintain composure and professionalism. comprehensive training is essential to
address issues promptly, guaranteeing a seamless and satisfactory experience for the
customer. succumbing to panic or frustration can have adverse repercussions on the
customers perception of the company.
furthermore, in customer service roles, acknowledging and recognizing familiar
faces, such as former teachers or acquaintances, can exert a substantial influence on
customer relations. these personalized touches have the potential to enhance the
overall customer experience, making individuals feel valued and appreciated.
what should customer service representatives avoid doing
when dealing with challenges like operating cash registers
or resolving payment issues?
expressing enthusiasm
succumbing to panic or frustration
offering new items without ringing them up

Explanation:

The text states that succumbing to panic or frustration can have adverse effects on the customer's perception of the company. So customer service representatives should avoid this. Expressing enthusiasm is a positive trait (not to avoid). There is no mention of "offering new items without ringing them up" in the provided text as a thing to avoid in the context of the challenges (operating cash registers/resolving payment issues).

Answer:

succumbing to panic or frustration