Question

to: all employees from: lakisha haley, chief executive officer subject: summary of organizational changes following is a summary of the organizational changes announced at today’s staff meeting. to answer any further questions that employees may have about these changes, all first-line supervisors will be holding team meetings over the next few days. first, effective july 1, all janitorial, maintenance, and procurement functions will be outsourced to mcr inc., an internationally recognized leader in providing cost-effective corporate support services. current administrative services employees are encouraged to apply for positions with mcr at its upcoming job fair. details about the job fair will be announced shortly. second, also effective july 1, technical support functions will migrate from engineering to the sales and marketing department to create a smoother customer interface. i have accepted the resignation of kevin murray, vice president for technical support, effective immediately. nancy tate is the new interim director of technical support, reporting to the vice president for sales and marketing, richard hwang. i am confident that these changes will improve our productivity and competitive edge. what is another way that lakisha might explain the change noted in lines 11-12? options: customers will no longer interact with the company’s engineering department. the major responsibilities of the engineering department will now include technical support. technical support functions will resume once customers understand the new organization. sales and marketing will assume technical support responsibilities in an effort to improve customer relations.

Explanation:

Lines 11 - 12 state "Technical Support functions will migrate from Engineering to the Sales and Marketing Department... I have accepted the resignation of Kevin Murray... Nancy Tate is the new interim director...". The option "The major responsibilities of the Engineering department will now include Technical Support" is incorrect (since Tech Support moves out). "Customers will no longer interact with Engineering" is not stated. "Technical Support functions will resume once customers understand..." is incorrect. The correct option is the one about Sales and Marketing assuming Technical Support responsibilities to improve customer relations, as the text says the move is to create a smoother customer interface.

Answer:

Sales and Marketing will assume Technical Support responsibilities in an effort to improve customer relations.