Question

1. why is cross training useful in food service? a) it teaches employees only one skill b) it builds understanding of each position c) it decreases teamwork d) it causes confusion in the kitchen 6. the dunning - kruger effect shows that: a) inexperienced people overestimate their abilities b) experienced people never make mistakes c) teamwork always guarantees success d) good questions cause anxiety 7. what is a benefit of psychological safety? a) people stay quiet during meetings b) team members can express ideas freely c) teams avoid disagreements d) it encourages competition 8. what does commitment mean in a workplace? a) following personal preferences b) choosing to follow rules and standards c) doing whatever feels easiest d) avoiding responsibility 9. what does empathy help teams do? a) understand others’ perspectives b) avoid conflict completely c) compete with each other d) focus on their own goals 10. why are open - ended questions valuable? a) they allow only “yes” or “no” answers b) they shut down conversation c) they encourage deeper thinking and inclusion d) they end discussions quickly

Explanation:

• Question 5: Cross - training in food service allows employees to learn multiple skills and understand different positions, enhancing overall team functionality.
• Question 6: The Dunning - Kruger effect is a psychological phenomenon where inexperienced people overestimate their abilities.
• Question 7: Psychological safety in a team environment enables members to express ideas freely without fear of negative consequences.
• Question 8: In a workplace, commitment means adhering to rules and standards rather than personal preferences or taking the easy way out.
• Question 9: Empathy helps team members understand others' viewpoints, promoting better cooperation.
• Question 10: Open - ended questions encourage deeper thinking and more inclusive conversations as they don't limit responses to simple yes or no.

Answer:

1. b) It builds understanding of each position
2. a) Inexperienced people overestimate their abilities
3. b) Team members can express ideas freely
4. b) Choosing to follow rules and standards
5. a) Understand others’ perspectives
6. c) They encourage deeper thinking and inclusion