Question

what does it mean to be professional when handling a complaint? (1 point)
sharing personal opinions freely
following customer instructions exactly.
representing the company well.
being friendly with every customer

Explanation:

When handling a complaint, being professional means representing the company well. Sharing personal opinions freely is unprofessional as it may not align with company policies. Following customer instructions exactly may not always be feasible or in the company's best interest. While being friendly is good, it's not the core of being professional in this context. Representing the company well encompasses adhering to company standards, resolving issues in a way that upholds the company's reputation, and acting in the company's and customer's best interests.

Answer:

Representing the company well.