Question

1. choose the best answer.

you are the general manager of a fast food restaurant. two of your shift managers are squabbling-and being very loud about it. sarah complains that lupe is frequently late for the evening shift, causing sarah to have to stay late. lupe complains that the restaurant is not properly stocked, cleaned, or set up for the evening shift. this means that lupe is worn out by trying to make up for sarahs lack of organization and follow-through. what should you say or do to resolve the situation?
fire one of the managers.
de-escalate the situation by speaking calmly. meet with the managers to hear their grievances.
yell at the managers in front of the other employees.
tell the managers to stop squabbling or you will fire them.

Explanation:

Firing a manager (first option) is extreme without proper conflict - resolution. Yelling at managers in front of others (third option) is unprofessional and can damage morale. Threatening to fire them (fourth option) is also heavy - handed. De - escalating by speaking calmly and meeting to hear grievances (second option) is a more professional and constructive approach. It allows for understanding both sides of the issue and working towards a solution.

Answer:

De - escalate the situation by speaking calmly. Meet with the managers to hear their grievances.