Question

you are having a difficult time establishing rapport in your calls which you feel is impacting your targets.
what would you do?
select the best and worst response
reach out to your resource specialist to request this to be a discussion point in the next meeting so you can get new ideas. \tbest neutral worst
keep using your current tactics as it could just be the customers you’ve spoken with recently. \tbest neutral worst
listen to other agent calls available in your resource guide to better understand how others are doing it. \tbest neutral worst

Explanation:

• For the first option ("Reach out to your resource specialist..."): This is a neutral response as it defers to a meeting for ideas, not an immediate or proactive fix.
• For the second option ("Keep using your current tactics..."): This is the worst response because it avoids addressing the problem and assumes it's the customers, not a need to improve tactics.
• For the third option ("Listen to other agent calls..."): This is the best response as it's a proactive way to learn and improve rapport - building skills by observing others.

Answer:

Best: Listen to other agent calls available in your resource guide to better understand how others are doing it.
Worst: Keep using your current tactics as it could just be the customers you’ve spoken with recently.
Neutral: Reach out to your resource specialist to request this to be a discussion point in the next meeting so you can get new ideas.