Question

which of the following is recommended when handling disagreement signals during sales conversations? multiple choice projecting neutral body language while presenting using emotion - laden words in the presentation to distract the buyers thoughts recognizing and responding to the buyers apprehension using indirect questions to determine a buyers attitudes and beliefs preparing a defensive response to one aspect of the buyers statement

Explanation:

The question asks for a recommended approach to handling disagreement signals in sales conversations. Neutral body language (first option) is not specific to addressing disagreement. Distracting with emotion-laden words (second) or being defensive (fifth) are counterproductive. Indirect questions (fourth) may help gather info but don’t directly respond to existing disagreement signals. Recognizing and responding to the buyer’s apprehension (third) directly addresses the root of disagreement by validating concerns, which is a core sales communication best practice.

Answer:

recognizing and responding to the buyer’s apprehension