Question

what are the first questions that phil and brenda should think about individually? (select all that apply.) a) what exactly am i upset about? b) what mistakes did the other person make? c) what would be a successful outcome for each of us? d) could the other person have had good intentions that i’m not taking into account? e) what other things about this person do i dislike?

Explanation:

To resolve a conflict or understand their feelings, Phil and Brenda should first engage in self - reflection and empathetic thinking.

• Option A: Understanding what one is upset about is a key first step in self - awareness during conflict resolution.
• Option B: Focusing on the other person's mistakes is a blame - oriented approach and not a constructive first step for individual reflection.
• Option C: Thinking about successful outcomes for both parties is a forward - looking and collaborative way to start resolving issues.
• Option D: Considering the other person's good intentions promotes empathy and a more positive approach to the situation.
• Option E: Focusing on other dislikes about the person is not a constructive way to start resolving the current issue and is more about personal biases.

Answer:

A. What exactly am I upset about?
C. What would be a successful outcome for each of us?
D. Could the other person have had good intentions that I’m not taking into account?