Question

c. using misleading advertisements
d. displaying true product limitations

1. which plan would most effectively address slow service in a restaurant?

a. training staff to improve speed and service quality
b. removing the menu
c. decreasing staff numbers
d. ignoring customer feedback

1. a company wants to strengthen relationships with online customers. which strategy is best?

a. ignoring messages
b. personalized follow - ups using crm
c. delayed responses
d. no customer support

1. which plan best supports customers before they make a purchase?

a. offering product comparisons and samples
b. handling refunds
c. processing warranties
d. delivering products

1. a customer receives a damaged product but receives no apology or follow - up from the store.

which is the most likely consequence over time?
a. the customer quietly returns the product and shops again without mentioning the issue
b. the customer shares negative experiences online, influencing other potential buyers
c. the customer tolerates the problem due to prior brand loyalty
d. the customer contacts support but purchases from a competitor later

1. a retailer analyzes historical sales data and customer behavior to decide which products to

stock next quarter. this practice is best described as:
a. traditional inventory tracking
b. data - driven decision making
c. basic market research
d. randomized product promotion

1. during a live demonstration, a salesperson overstates the capabilities of a product. which

combination of outcomes is most likely?
a. short - term sales may increase, but trust and long - term loyalty decrease
b. customers report higher satisfaction due to persuasive presentation
c. word - of - mouth referrals increase, despite complaints
d. the company avoids legal or reputational consequences

1. a company sends automated follow - up emails that check customer satisfaction and

recommend complementary products. which business objective does this primarily support?
a. enhancing post - sales service and customer retention
b. increasing employee productivity in the store
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Explanation:

Question 48

To address slow service in a restaurant, training staff to improve speed and service quality (Option A) is logical as it directly targets staff performance. Removing the menu (B) is illogical, decreasing staff (C) would worsen service, and ignoring feedback (D) doesn't solve the issue.

To strengthen online customer relationships, personalized follow - ups using CRM (Customer Relationship Management, Option B) is effective. Ignoring messages (A), delayed responses (C), and no support (D) harm relationships.

Before a purchase, offering product comparisons and samples (Option A) helps customers decide. Handling refunds (B), processing warranties (C), and delivering products (D) occur after purchase.

Answer:

A. Training staff to improve speed and service quality

Question 49