Question

select the correct answer.
which sentence is likely to be the opening of a goodwill message?
a. please confirm the time for the vendor meeting.
b. my sincere congratulations on your promotion.
c. id like to point out that two items in the pack are broken.
d. were happy to offer you a replacement battery immediately.

Explanation:

A goodwill message aims to build or maintain a positive relationship. Option B shows congratulations, which is a positive and appropriate opening for a goodwill message. Option A is more of a request (not goodwill - focused), Option C is about a problem (negative aspect), and Option D is about a replacement (more transactional). A goodwill message typically starts with something positive like congratulations.

Answer:

B. My sincere congratulations on your promotion.