Question

select all the correct answers.
serena works as an assistant manager at a hotel. when a guest arrives at the reception desk and tries to approach her, shes busy talking on her cell phone and waves him away. she tells the person on the phone that shes heard something interesting about her employer and continues chatting. in which two ways is serena demonstrating unprofessional and unethical conduct?
□ by falsifying information
□ by providing poor customer service
□ by stealing at work
□ by gossiping about others
□ by mistreating her coworkers

Explanation:

Serena waves away a guest while on her cell phone, which is poor customer service. She also chats about "something interesting about her employer" on the phone, which is gossiping about others. These two actions demonstrate unprofessional and unethical conduct. The other options (falsifying information, stealing, mistreating coworkers) are not mentioned in the scenario.

Answer:

B. by providing poor customer service, D. by gossiping about others