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question # 12:
gayle is an insurance agent who asks her assistant, penny, to call up prospective clients. gayle instructs penny to call members of gayles country club and provides penny with the clubs membership list. gayle has registered and subscribed to the national do not call list (dncl).
what should penny do?

a) penny can call anyone in the clubs membership list at home because they are connected to gayle through the club.
b) penny can solicit insurance from anyone listed on the clubs membership list because gayle has subscribed to the dncl.
c) penny should only call those individuals who have not registered their number with the dncl.
d) penny should email anyone who cannot be reached by phone, offering one - on - one meetings with gayle to discuss their insurance needs – (emails are exempt from the dncl).
your answer
× penny can solicit insurance from anyone listed on the clubs membership list because gayle has subscribed to the dncl.
rationale:
the federal government has created a system under the canadian radio - television and telecommunications commission (crtc) whereby clients may register their phone numbers and request that telemarketers not call them. calls to businesses are not prohibited. these rules apply to life insurance agents who call clients and prospective clients. (refer to section 1.6.3)

Question

the results are not displayed in the same order the questions were taken.
click on the checkmark or x to get feedback.
question # 12:
gayle is an insurance agent who asks her assistant, penny, to call up prospective clients. gayle instructs penny to call members of gayles country club and provides penny with the clubs membership list. gayle has registered and subscribed to the national do not call list (dncl).
what should penny do?

a) penny can call anyone in the clubs membership list at home because they are connected to gayle through the club.
b) penny can solicit insurance from anyone listed on the clubs membership list because gayle has subscribed to the dncl.
c) penny should only call those individuals who have not registered their number with the dncl.
d) penny should email anyone who cannot be reached by phone, offering one - on - one meetings with gayle to discuss their insurance needs – (emails are exempt from the dncl).
your answer
× penny can solicit insurance from anyone listed on the clubs membership list because gayle has subscribed to the dncl.
rationale:
the federal government has created a system under the canadian radio - television and telecommunications commission (crtc) whereby clients may register their phone numbers and request that telemarketers not call them. calls to businesses are not prohibited. these rules apply to life insurance agents who call clients and prospective clients. (refer to section 1.6.3)

Accepted Answer

# Brief Explanations:
To solve this, we analyze the options based on the DNCL rules. The DNCL prohibits telemarketers (including insurance agents) from calling those who registered. Option a is wrong as connection via the club doesn't override DNCL. Option b is wrong as subscribing to DNCL doesn't allow soliciting everyone. Option d is wrong as emails aren't exempt from all regulations (and the focus is on calling). Option c is correct: Penny should only call those not on DNCL, as the DNCL rules apply, and she can't call those who registered their number to avoid telemarketing calls.
# Answer:
c) Penny should only call those individuals who have not registered their number with the DNCL.

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