Question

question 9
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kano model includes:
select one:
a. alpha, beta, gamma
b. profit, loss, break - even
c. must - be, performance, delight
d. input, process, output

Explanation:

The Kano model classifies customer requirements into three main categories: Must-be (basic needs customers expect), Performance (needs where satisfaction increases with better quality), and Delight (unexpected features that surprise and delight customers). The other options do not align with the Kano model's structure.

Answer:

c. Must-be, performance, delight