Question

question 9 (2.5 points)
which of the following is not one of the seven items you should write down when taking a telephone message properly?
the name of the person to whom the call is directed
the callers daytime and/or evening telephone number
the callers social security number
the date and time of the call

question 10 (2.5 points)
the type of communication you, as a pharmacy technician, will be engaged in the most is:
written
face-to-face
telephone

Explanation:

Analyze telephone message items

Using the Telephone Message Protocol knowledge point

• Standard protocols require recording: recipient, caller name, phone number, date, time, message details, and taker's initials.
• A caller's social security number is highly sensitive personal information and is never collected for a standard message.

Determine primary communication type

Using the Patient Communication knowledge point

• Pharmacy technicians spend the majority of their daily workflow interacting directly with patients and colleagues in person.
• Therefore, face-to-face communication is the most frequent type of engagement.

Answer:

Question 9

• (A) The name of the person to whom the call is directed
• (B) The caller's daytime and/or evening telephone number</mcq-correct>
• (C) The caller's social security number (Correct answer)

<mcq-option>(D) The date and time of the call

Question 10

• (A) written
• (B) face-to-face (Correct answer)
• (C) telephone