Question

a project team member raises an issue about quality defects in an app that is due to be released. the team member is insistent the issue be resolved so as not to embarrass the company developing the app. in response, the project manager insists that the app be released as is. what type of conflict management has been used?
compromise/reconcile
withdraw/avoid
smooth/accommodate
force/direct

Explanation:

Para determinar el tipo de manejo de conflictos, analizamos cada opción:

• Compromise/reconcile: Implica encontrar un punto medio, lo que no ocurre aquí (el gerente no busca un acuerdo).
• Withdraw/avoid: Significa evitar el conflicto, pero el gerente está tomando una decisión, no evitando.
• Smooth/accommodate: Prioriza satisfacer a otros, pero el gerente está imponiendo su decisión, no accommodando.
• Force/direct: El gerente insiste en su decisión (lanzar la app tal cual) sin considerar la preocupación del miembro del equipo, lo que se ajusta a "force/direct" (imponer la propia voluntad).

Answer:

D. Force/direct