Question

pre lesson 3 - which of the following is an example of using the rules with the otm principles to meet a veteran’s needs if he/she has a question about compensation benefits? however, you are aware it is not appropriate to discuss compensation with your patients, but want to help.

○ you redirect them to thinking about their health issues that brought them to seek services.
○ you tell them you can’t help them and that they need to ask the clerk at the information desk.
○ you provide them with brochures, contact information, and location for the compensation office.
○ you tell them that you are not permitted to talk about something another office is responsible for.

Explanation:

The OTM principles likely involve appropriate boundaries in helping. The correct option should be the one that redirects to the responsible office (as per rules, not discussing compensation but guiding to the right entity). The option "You tell them that you are not permitted to talk about something another office is responsible for" follows the rule of not engaging in inappropriate discussion and directing to the responsible party.

Answer:

You tell them that you are not permitted to talk about something another office is responsible for.