Question

pre lesson 3 - a veteran comes into a va facility so that he can refill his medications, but he is unsure where he has to go. he describes situations where he has seen various doctors for health issues including his heart, arthritis, mental health, and diabetes. what is your next course of action?

you tell him that he is very similar to everyone else and that he should talk to the information desk.

you escort him to the pharmacy so that he can refill his prescriptions.

you sit down with him and talk about the various issues he has mentioned.

you call the social work office to meet with him to address his concerns.

Explanation:

The veteran is unsure where to go for refilling medications and has multiple health concerns. The most appropriate action is to sit down and talk about the various issues he mentioned to understand his needs better and guide him accordingly. Telling him he is similar to others (first option) is dismissive. Escorting to pharmacy (third option) only addresses refilling, not other concerns. Calling social work (fourth option) may not be the first step; talking to him first to assess needs is better.

Answer:

You sit down with him and talk about the various issues he has mentioned.