Question

memorandum

to: finance tech team, swindleson investment services
from: kat johnson, it director
subject: company-issued laptops

good news, everyone!

due to record-breaking profits, we will all be getting new laptops this week. the new laptops are faster, have more storage, and feature larger displays.

at the end of the day on friday, simply leave your powered-on computer in your office. we will transfer all your data, applications, and settings to your new laptop before taking the old one away.

if you discover any issues on monday with your new laptop, please open a high-priority support ticket, and the it team will respond by the end of the day.

i have great expectations that all of you will abide by this policy. please let me know if you have any questions or concerns.

best regards,

kat

what should employees do if they have an issue with their new laptop?

• file a support ticket with the it department
• send an email to kat johnson
• take the new laptop to the technical support team

Explanation:

Identify the question

The question asks what employees should do if they have an issue with their new laptop.

Locate relevant information in the text

The third paragraph of the memorandum states: "If you discover any issues on Monday with your new laptop, please open a high-priority support ticket, and the IT team will respond by the end of the day."

Match with the correct option

The instruction to "open a high-priority support ticket" matches the option "file a support ticket with the IT department".

Answer:

• file a support ticket with the IT department (Correct answer)
• send an email to Kat Johnson
• take the new laptop to the technical support team