Question

mark is unhappy with the way his new shirt wrinkles, and he shows it to the salesperson. mark’s complaint is an example of a

hidden complaint.

true complaint.

false accusation.

difficult customer.

Explanation:

Mark directly expresses dissatisfaction about a real issue (his shirt wrinkling) to the salesperson. A true complaint is a genuine, explicitly stated grievance about a product's actual problem, which matches this scenario. A hidden complaint would be unexpressed, a false accusation lacks truth, and "difficult customer" describes a person, not the complaint type.

Answer:

B. true complaint.