Question

kelly is an emergency room physician. she is frustrated by how difficult it is to get doctors from different hospital departments on the phone at the same time when a care plan needs to be created for a new patient. she develops a secure messaging system that everyone can access more easily to make the process simpler and less wasteful of everyones time.

which strategy should kelly apply when making this change to the care plan process?

a.) she should wait to propose the secure messaging system until someone else involved in the process specifically asks for it.

b.) she should instruct that the secure messaging system be implemented immediately and then move on to another project.

c.) she should propose a limited trial of the secure messaging system, so that the idea can be tested and feedback can be collected.

d.) she shou continue to work on the secure messaging system in private until she has eliminated any possible problem that it could create.

Explanation:

• Option a: Waiting for others to ask is passive and won't address the current inefficiency, so it's not a good strategy.
• Option b: Implementing immediately without testing may lead to unforeseen issues in a complex hospital environment, and moving on without follow - up is irresponsible.
• Option c: A limited trial allows testing the system in a controlled way, collecting feedback, and making improvements before full implementation. This is a practical and risk - mitigated approach for process change.
• Option d: Trying to eliminate all possible problems in private is unrealistic, as real - world use will reveal issues that can't be predicted in isolation, and it also delays getting input from others.

Answer:

c.) She should propose a limited trial of the secure messaging system, so that the idea can be tested and feedback can be collected.