Question

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount.
what are you least likely to do?
apologize for the confusion, but point out that their coupon is expired.
ask your leader if they can approve the discount.
offer to help the guest find a less-expensive item that still meets their needs.
politely point out the coupon expiration date and explain that the store does not accept expired coupons.

Explanation:

To determine the least likely action, we analyze each option:

• Apologizing and pointing out expiration (first option) is a polite way to address the issue.
• Asking a leader (second option) is a reasonable step to seek approval for an exception.
• Offering a cheaper item (third option) helps the guest while following policy.
• The last option ("Politely point out...") is more confrontational and less customer - centric compared to the others, making it the least likely action as it lacks empathy or a solution - oriented approach like the others.

Answer:

D. Politely point out the coupon expiration date and explain that the store does not accept expired coupons.