Question

an employee submits a support ticket stating that their computer will not turn on. which of the following troubleshooting steps should you take first? (select two.)
make sure that the power cord is plugged in to the wall.
open the computer and replace the power supply.
make sure that the surge protector is turned on.
use a multimeter to test the power supply.
make sure that the keyboard and mouse are plugged in.

Explanation:

Step1: Identify basic power - related issues

When a computer won't turn on, the first things to check are basic power - supply related aspects. Checking if the power cord is plugged in and if the surge protector is on are fundamental steps as without power, the computer won't start.

Step2: Eliminate non - power related options

Opening the computer case is a more invasive step and not the first one to take. Using a multimeter to test the power supply is also a more advanced step. Checking the keyboard and mouse being plugged in has no relation to the computer not turning on.

Answer:

Make sure that the power cord is plugged in to the wall.
Make sure that the surge protector is turned on.