Question

dyane asks for your help to understand why her corporate email is not working as she expects on her tablet. the tablet has no cellular capability, but she connects to wi-fi when at work and at home. when shes at a customer site and needs to find a particular email about the customer, she finds that email is not available. what can you tell dyane about the situation?

she needs to download all her email while shes connected to wi-fi.
activesync is enabled.
most likely, the email app is corrupted, and she needs to uninstall and install it again.
corporate policies dont allow email to be stored on her device.

Explanation:

Analyze the network connectivity constraints

The tablet has no cellular capability and only connects to Wi-Fi at work and at home. At a customer site, there is no active internet connection.

Evaluate the offline email availability

Because the device is offline at the customer site, any email not already downloaded locally to the tablet will be unavailable.

Determine the correct solution

To access her emails offline at a customer site, Dyane must ensure her emails are downloaded to the local storage of her device while she is connected to Wi-Fi.

Answer:

• (A) She needs to download all her email while she's connected to Wi-Fi. (Correct answer)
• (B) ActiveSync is enabled.
• (C) Most likely, the email app is corrupted, and she needs to uninstall and install it again.
• (D) Corporate policies don't allow email to be stored on her device.