Question

a customer has brought a computer in to be repaired. they say that they believe that the sound has stopped working because no audio is produced when music, videos, or dvds are played. which troubleshooting steps should you take first? (select two.) download and install the latest sound - card drivers. verify that speakers are plugged into the correct jack and are powered on. verify that no irq or i/o port address conflicts exist between the card and other devices in the system. verify that the volume isnt muted. replace the sound card with a known - good spare. i want to review this question later. (optional)

Explanation:

Step1: Check basic setup

When troubleshooting sound - related issues, first check the most basic aspects. Verifying that speakers are plugged into the correct jack and are powered on ensures that the output device is properly connected and functioning. Also, verifying that the volume isn't muted checks a simple user - error possibility.

Step2: Eliminate driver and conflict issues later

Downloading and installing the latest sound card drivers and verifying for IRQ or I/O port address conflicts are more complex steps that should be done after basic checks. Replacing the sound card is a last - resort option.

Answer:

Verify that speakers are plugged into the correct jack and are powered on.
Verify that the volume isn't muted.