Question

check your knowledge: in-flight service managers
3 tries left

1. what do in-flight service managers do?

a. in-flight service managers are responsible for planning the menus, developing the purchase specifications, and arranging purchasing contracts.
b. in-flight service managers cook the meals, place orders for each flight, and determine the beverage offerings.
c. an in-flight service manager is responsible for ordering all food items, creating special occasion menus, and/or planning special promotions.
d. the job of the in-flight service manager is to maintain guest satisfaction, schedule service staff, and develop marketing plans.

Explanation:

In - flight service managers are in a management role. Option A focuses on menu planning and purchasing (more of a procurement - related task). Option B mentions cooking (a task for chefs, not managers). Option C is about ordering food items (a more operational task). Option D, which includes maintaining guest satisfaction (a key management aspect related to customer service), scheduling service staff (a management function), and developing marketing plans (a strategic management task) aligns with the role of a manager.

Answer:

D. The job of the in - flight service manager is to maintain guest satisfaction, schedule service staff, and develop marketing plans.